When taking the TellTims Survey, you will be asked a series of questions about your recent visit to Tim Hortons. These questions focus on your overall experience, food quality, service, and cleanliness. Below are some of the common questions you might encounter during the survey:
1. General Experience Questions
- How would you rate your overall experience at Tim Hortons? (Excellent, Good, Average, Poor, Very Poor)
- What was the main reason for your visit to Tim Hortons? (Dine-in, Takeout, Drive-thru, Delivery)
- Did your order meet your expectations? (Yes, No, Somewhat)
2. Food & Beverage Quality Questions
- How would you rate the freshness and quality of your food?
- Was your order prepared correctly? (Yes, No)
- How satisfied were you with the temperature of your food and beverages?
- What menu item did you order during your visit?
3. Customer Service Questions
- How would you rate the friendliness and politeness of the staff?
- Was your order taken accurately and efficiently?
- Did the employees provide assistance when needed? (Yes, No)
- How long did it take to receive your order? (Less than 5 minutes, 5-10 minutes, More than 10 minutes)
4. Cleanliness & Hygiene Questions
- Was the restaurant clean and well-maintained? (Yes, No)
- How would you rate the cleanliness of the tables, seating area, and restrooms?
- Did the employees follow proper hygiene protocols while preparing and serving food?
5. Drive-Thru or Delivery Service Questions (if applicable)
- How was your experience with the drive-thru service? (Fast, Slow, Average)
- Did the delivery arrive on time and in good condition? (Yes, No)
6. Customer Feedback & Suggestions
- What improvements would you like to see at Tim Hortons?
- Would you recommend Tim Hortons to a friend or family member? (Yes, No)
- On a scale of 1-10, how likely are you to visit Tim Hortons again?
At the end of the survey, you will receive a validation code that can be redeemed for a discount or a free item on your next visit. Answer honestly to help Tim Hortons enhance its services and provide a better experience for all customers!