FAQ

If you have questions about the TellTims Survey, you’re in the right place! This FAQ section will help you understand everything you need to know about participating in the survey, from eligibility requirements to rewards. Whether you’re wondering how to take the survey, what benefits it offers, or how to redeem your rewards, we’ve got you covered.

What is the TellTims Survey?

The TellTims Survey is an online feedback program by Tim Hortons that allows customers to share their experiences and opinions about their visit to improve services.

Where can I take the TellTims Survey?

You can participate in the survey by visiting telltims.com and entering the required details from your receipt.

Do I need a purchase receipt to take the survey?

Yes, you need a valid Tim Hortons receipt with a survey code to access and complete the survey.

What kind of questions will be asked in the TellTims Survey?

The survey includes questions about your recent visit, food quality, service speed, staff behavior, cleanliness, and overall experience.

Is there any reward for completing the TellTims Survey?

Yes, upon completion, you may receive a validation code for a discount offer or free menu item, depending on the current promotion.

How long does it take to complete the TellTims Survey?

The survey usually takes 5-10 minutes to complete, depending on your responses.

Can I take the TellTims Survey multiple times?

Yes, but each survey requires a new valid receipt with a unique survey code.

Is the TellTims Survey available in multiple languages?

Yes, the survey is available in English and French, depending on your location and preference.

Can I redeem my TellTims Survey reward at any Tim Hortons location?

Most rewards can be redeemed at participating Tim Hortons locations, but it’s best to check the terms on your receipt.

Does my TellTims Survey reward have an expiry date?

Yes, rewards usually have an expiration date, which is printed on the receipt or provided after completing the survey. Make sure to use it before it expires!